Privacy Policy

How We Handle Your Data

Flustle respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Flustle platform, website, mobile app, and related services.

Flustle is owned by Digital Spark Growth LTD and powered by Innov8th. If you have any questions about this Privacy Policy or how your data is handled, you can contact us at hello@flustle.com.

1. Who this policy applies to

This Privacy Policy applies to all users of Flustle, including individuals, businesses, agencies, and anyone who accesses or uses our services.

2. Information we collect

We may collect personal data and other information you provide directly to us, information collected automatically when you use Flustle, and information received from connected platforms or third-party services.

This may include:

• Name, username, profile name, profile image, and account details
• Email address, login credentials, and authentication data
• Business details, billing details, subscription details, and transaction records
• Social media account information you connect or submit to the platform
• Content, screenshots, links, profile handles, comments, task submissions, and campaign-related information
• Messages, support requests, feedback, and communications with us
• Device data, browser type, operating system, IP address, app version, and log data
• Usage data such as pages visited, features used, actions taken, clicks, session activity, and referral data
• Analytics and performance data used to improve the platform
• Cookie and similar technology data where applicable

3. Public content you choose to share

Flustle is built around public-facing social and digital activity. Where you submit screenshots, profile handles, links, posts, account names, campaign activity, or other engagement evidence, you confirm that the content you provide is public or that you have the right to share it with us.

By submitting such content, you acknowledge that:

• The information may already be publicly visible on third-party platforms
• You are responsible for ensuring you have permission to submit it
• We may review and process it for verification, moderation, fraud prevention, and platform operation
• We do not claim ownership over your content, but you grant us the right to use it as needed to operate Flustle

4. How we use your information

We use your information to run, manage, improve, and secure Flustle. This includes using your data to:

• Create and manage your account
• Authenticate users and maintain account security
• Provide platform features, campaigns, tasks, rewards, and business tools
• Verify actions, submissions, and public-content evidence
• Process subscriptions, billing, and payments
• Communicate with you about your account, updates, support, or service notices
• Monitor performance, troubleshoot issues, and improve usability
• Analyse engagement, traffic, behaviour, and platform effectiveness
• Detect abuse, fraud, spam, manipulation, or policy breaches
• Enforce our terms, rules, and platform integrity
• Comply with legal, regulatory, tax, security, or compliance obligations

5. Legal basis for processing

Where applicable, we process personal data because it is necessary to provide our services, perform our contract with you, comply with legal obligations, pursue legitimate business interests, or where you have given consent.

6. Analytics, tracking, and product improvement

We may use analytics and similar tools to understand how users interact with Flustle, measure performance, improve the user experience, identify technical issues, and support product development.

Analytics data may include page views, clicks, navigation behaviour, session duration, device/browser information, approximate location derived from IP, referring sources, feature usage, and app events.

We may use first-party or third-party analytics providers to help us process this information. These providers process data on our behalf for reporting, troubleshooting, security, and optimisation purposes.

7. Cookies and similar technologies

We may use cookies, pixels, local storage, SDKs, and similar technologies to keep you signed in, remember your preferences, understand usage patterns, measure campaign effectiveness, improve performance, and support security and fraud prevention.

Some cookies or technologies may be essential for the platform to function, while others may support analytics, preferences, or communication features. You can usually manage cookies through your browser or device settings, although disabling some technologies may affect how Flustle works.

8. Payments and subscription data

If you purchase a subscription or make a payment through Flustle, payment processing may be handled by trusted third-party payment providers. We do not store full payment card details on our own servers unless explicitly stated otherwise. We may store billing-related information such as payment status, invoices, subscription type, transaction references, and customer details needed for billing and account management.

9. Connected platforms and third-party services

Flustle may interact with third-party services such as social media platforms, analytics tools, authentication providers, hosting providers, payment processors, email providers, customer support tools, and other technical service providers.

When you connect third-party accounts or interact with third-party platforms through Flustle, information may be received from or shared with those services in accordance with their settings, permissions, and privacy policies. We recommend reviewing the privacy policies of any third-party platform you use alongside Flustle.

10. How we share information

We do not sell your personal data. We may share information only where necessary for legitimate operational, legal, or security reasons, including with:

• Service providers and infrastructure partners who help us run Flustle
• Payment providers, fraud prevention tools, analytics providers, and communication services
• Professional advisers such as legal, accounting, or compliance advisers where needed
• Regulators, law enforcement, courts, or authorities where required by law or to protect rights and safety
• A buyer, investor, or successor entity in connection with a merger, acquisition, restructuring, or asset transfer

11. Data retention

We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to provide our services, maintain records, resolve disputes, enforce agreements, prevent fraud, and meet legal, tax, accounting, or regulatory requirements.

Retention periods may vary depending on the type of data, the nature of your account, legal obligations, and operational necessity.

12. Deleting your account

Flustle provides users with the ability to request deletion of their account and personal data. When you delete your account, we will take reasonable steps to delete or anonymise personal data associated with it, unless we need to retain certain information for legal, security, fraud prevention, dispute resolution, accounting, or operational reasons.

Some data may remain in backup systems for a limited period, or where retention is necessary to comply with law or protect the integrity of the platform. Public content or actions already visible on third-party platforms may remain outside our control even after your Flustle account is deleted.

13. Your rights

Depending on your location and applicable law, you may have rights regarding your personal data, including the right to request access, correction, deletion, restriction, objection, or data portability. You may also have the right to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at hello@flustle.com. We may need to verify your identity before processing certain requests.

14. Security

We use reasonable technical and organisational measures designed to protect your personal data from unauthorised access, misuse, loss, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

15. Children’s privacy

Flustle is not intended for children below the minimum age required to use our services under applicable law. We do not knowingly collect personal data from children where prohibited. If you believe a child has provided us with personal data improperly, please contact us and we will review the matter.

16. International data processing

Your information may be processed in countries other than your own depending on where our providers, infrastructure, or operations are located. Where relevant, we take reasonable steps to ensure appropriate safeguards are in place for such processing.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updates will be posted on this page, and the “Last updated” date will be changed accordingly. Continued use of Flustle after changes are posted means you accept the revised Privacy Policy.

18. Contact us

If you have any questions, concerns, or privacy-related requests, please contact us at hello@flustle.com.